Return and Warranty Policy
30-Day Return and Warranty Policy
We want you to shop with peace of mind. If your order is not what you expected, you may request a refund under the following conditions.
Conditions for requesting a refund
- The request must be made within 30 days of delivery.
- The product must be unused and unopened, in its original packaging, and in the same condition in which you received it.
- For hygiene reasons, we do not accept returns of used or opened products.
Damaged or defective items
If your product arrived damaged, defective, or is different from what you ordered, write to us within 30 days of delivery with your order number and a photo of the issue. We will offer you a refund or a replacement.
How to request a refund
- Write to us via the store's contact form or the contact email.
- Include your order number and, if applicable, a photo of the product.
- We will respond within 1 to 2 business days and provide you with the next steps.
Refunds
Once your request is approved, the refund will be processed to the same payment method used for the purchase. The time it takes to see it reflected depends on your bank or card issuer.
Requests outside these conditions or the 30-day period are not eligible for a refund.